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Feedback for Real

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One of my favorite tools for team development has been for a long time (2001!) the Q12 questionnaire, developed by Gallup1.

The questionnaire is based on a large-scale meta-study, which investigated what kind of feedback demonstrably improves the results and efficiency of a team. The tool is usually used at team level to initiate a change process “from below”, i.e. where the work is really done. Aggregated across several teams, correspondingly targeted changes in the organisation are possible.

Here are the 12 questions:

What stands out from today’s perspective? What is all contained?

  • 7 of the 7 dimensions of empowerment (positive emotions, meaning, self-efficacy, influence, goals, talents, high-quality relationships), which can be regarded as one of the psychological foundations for New Work2
  • Mission / Purpose
  • Empathic / lateral guidance
  • … and thus ultimately the cornerstones of “agile” culture

So once again the realization: Quite a lot of old wine in new tubes, which is just so “hip” 😉 – Gallup was very forward-looking! The decisive factor for me, no matter which “new” approach is used to achieve this, is that companies become more human.

What I find exciting is that Gallup has proven through the meta-study that there is a connection between the (positive) answers to the questions and the performance of the teams (“business outcome”). Yes, exactly: A positive employee engagement goes hand in hand with good results. And a positive employee engagement is linked to a positive employee experience.

Who should use the questionnaire? All team members or team leaders who want to pragmatically optimize the work in their team. All “bosses” who want to start a change process “from below”, involving all employees. How should the questionnaire be used? It is important to discuss the questions in detail and with time, i.e. not to be satisfied with the first answers. I have had good experience with both individual discussions and (small) group work. Good luck!


Picture: Thanks to CoWomen for sharing their work on Unsplash.

  1. The article I refer to can be found at: https://news.gallup.com/businessjournal/811/feedback-real.aspx (as of 22.07.2020). It was published in the Business Journal on 15.03.2001 🙂
  2. I refer to the work of my colleagues Annegret Lohse and Janne Brinkmann from beratersystem hamburg, http://www.beratersystem-hamburg.de

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